We want you to love and care for what you buy from us,

so we are happy to refund faulty items and/or exchange items in unworn conditions with original tags and packaging within 14 days from the delivery date.

Please send the item(s) back to our address in Hong Kong:

Flora Liu (floom)

Room 2104 Westlands Centre,

20 Westlands Road,

Quarry Bay, Eastern District


The shipping fees are bore by the customer. 

We can exchange your item(s) in different a colour way and/or size,

please email us to specify the colour way and/or size so that we can

send you the desired item(s)!

Once we have received your item(s) and confirm that they are still in the specified conditions, we will issue you your refund through your original payment method and/or issue an exchange.

We will only refund postage fees to return or exchange item(s) where the return is required due to our error.

 We do not accept responsibility for item(s) lost in transit during your return and/or exchange. Please be advised to obtain proof of postage after postage and send through a tracked method.

Please contact us via email if you've got any questions!